Questions about this page can be directed to eric@benchvalescientific.com. Product and pricing requests should use Request a Quote.
Start with an assessment
Email eric@benchvalescientific.com with the order reference, product, quantity, reason for the request, and relevant photos or technical observations.
For suspected equipment failure, Benchvale may first request troubleshooting information so the probable cause and appropriate support route can be assessed.
Return eligibility
- Eligibility depends on the confirmed order terms, supplier requirements, product condition, packaging, elapsed time, and reason for return.
- Opened, used, damaged, specially ordered, custom-configured, temperature-sensitive, regulated, or otherwise restricted products may have limited or no return eligibility. The applicable status is assessed rather than assumed.
- No return period, restocking amount, or refund outcome is published as a universal promise; those details must be confirmed for the specific case.
RMA process
- 1. Submit the issue and order details.
- 2. Allow Benchvale to troubleshoot or assess the failure cause where applicable.
- 3. Receive written RMA or return instructions before shipping.
- 4. Package and ship only as instructed, using the provided reference.
- 5. Benchvale or the applicable supplier assesses the returned item before a repair, replacement, credit, or other resolution is decided.
Shipping damage or order discrepancy
- Preserve the shipping carton, labels, and internal packaging.
- Report the affected item, visible damage, shortage, or discrepancy as soon as practical with supporting photos where available.
- Benchvale will review the carrier, supplier, and order information and advise the next step.